By Chikaraito Sithole
First Mutual funeral is bieng accused of shortchanging a client after a funeral polícy was not paid following the passing on of a dependent listed on the beneficiaries policy passed on on March 3.
Find below a letter written by the beneficiary to this publication.
I am a subscriber of First Mutual funeral cash plan and l have been religiously paying the required monies but when l was in need of the funeral cover after the passing on of my mother Vester Sithole on March 3 the company is not willing to give the funeral cover.
I contacted one Ellen Pembani from 3 March to date and she is now pushing me from one office to another and from the offices l am being directed back to her.
I feel robbed by First Mutual since death is a stubborn fact when one claims the cover he/she should get.
I feel pained because the money was supposed to be used on the funeral and we have since buried my mother still the money has not come.
I guess l am not the only person being robbed hence the management of First Mutual should act to protect innocent clients.
Yours faithfully
Chikaraito Sithole
Efforts to get through to the first mutual management before publication were unsuccesfull.